Return Policy

RETURN POLICY

Last updated December 30, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

1. Postmarked within seven (7) days of the purchase date:
2. In new and unused condition:
3. With all original tags and labels attached:
4. To return an item:
5. Obtain a Return Merchandise Authorization (RMA) number:
6. The company will pick up the items at its delivered location:
7. Return delivery charges will be paid or reimbursed by us:

REFUNDS

1. After receiving your return and inspecting the condition of your item:
2. We will process your return:
3. Please allow at least seven (7) days from the receipt of your item to process your return:
4. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company:
5. We will notify you by email when your return has been processed:

EXCEPTIONS

The following items cannot be returned:

1. Protein Foods:
2. Spice and Herbs:
3. Diaries:
4. Fresh Fruits:
5. Gifts:
6. B2B (Business-to-Business):
7. Electronics:

Please Note

•        When a customer requests a refund for a paid or fulfilled order, we are committed to providing a fair and transparent refund process. In line with industry standards and our policies, we refund the amount paid by the customer, excluding any applicable commission and tax fees. Please understand that the commission and tax fees are not retained by our company, but rather they are external charges imposed by financial institutions and government authorities respectively. These fees are levied during the transaction process and are beyond our control. Consequently, they cannot be refunded to the customer as they are not within our discretion.

This detailed explanation aims to provide transparency and set realistic expectations for customers regarding the time and steps involved in processing returns and issuing refunds. We understand the importance of clear communication throughout this process and strive to keep our customers well-informed about the status of their returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+93 70 556 9244

shop@tekdukan.com