RETURN AND REFUND POLICY

Welcome to TekDukan, where we are dedicated to delivering quality products and exceptional customer service. We recognize that there may be instances where a return or refund is necessary, and we are committed to ensuring a fair and transparent process. Please carefully review our Return and Refund Policy to understand the conditions under which we accept returns and issue refunds.

1. Eligibility for Returns/Refunds: 1.1. Our policy allows for returns and refunds within 1 day from the date of delivery. 1.2. To be eligible for a return/refund, the following conditions must be met: a) The item must be unused, undamaged, and in its original packaging. b) The request for return/refund must be made within the specified time frame. c) The product is not excluded from our return policy (e.g., perishable goods, personalized items, etc.).

2. Cancellation and Returns Process: 2.1. You can cancel your order directly from your account within the specified time frame. 2.2. If you wish to return an item, simply follow the cancellation process and proceed with the return. 2.3. Return shipping costs are your responsibility unless the return is due to an error on our part (e.g., wrong item shipped, defective product, etc.).

3. Refunds: 3.1. Once we receive the returned item and verify its eligibility, we will process your refund within one day. 3.2. Refunds will be issued in the original payment method used for the purchase, excluding any shipping costs. 3.3. If the refund is approved, you will receive an email notification regarding the refund status.

4. Non-Refundable Items: 4.1. Shipping costs are non-refundable unless the return is due to an error on our part. 4.2. Any promotional or discount codes used during the purchase will be deducted from the refund amount. 4.3. Certain items, such as perishable goods or personalized items, are non-refundable. Please check the product description or contact our customer support team for further details.

5. Customer Responsibility: 5.1. It is the customer’s responsibility to ensure that the shipping address provided is accurate and capable of receiving the package. 5.2. Before placing an order, customers are encouraged to contact us to confirm if we ship to their location or any other specific queries they may have. 5.3. Failure to inquire about our shipping policies or providing incorrect shipping information will not be eligible for a refund.

6. Exceptions: 6.1. In exceptional cases, we may consider providing a refund or alternative solutions even if the return falls outside the specified time frame. Such cases will be assessed on an individual basis at our discretion.

Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at shop@tekdukan.com. We will be happy to assist you.

Note: This Return and Refund Policy is subject to change without prior notice. Please review the policy periodically to stay informed about any updates or modifications.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions stated in this Return and Refund Policy.