Delivery Policy

DELIVERY POLICY

At TekDukan, we are committed to providing a seamless and efficient delivery experience for our customers. Recognizing the significance of timely delivery and the need for transparent communication regarding delivery options and availability, we have outlined our Delivery Policy below. Please read it carefully to comprehend our practices and conditions related to delivery and refunds.

Delivery Locations:
1.1. We currently deliver ONLY to Afghanistan.
1.2. Customers are responsible for verifying whether we deliver to their specific location before placing an order. For any delivery-related inquiries, we encourage customers to contact our customer support team at shop@tekdukan.com.

Delivery Methods and Timelines:
2.1. To cater to diverse customer needs, we offer various delivery methods.
2.2. Delivery timelines may vary based on the selected method and destination. Estimated delivery times will be provided during the checkout process.
2.3. Please note that these are estimated delivery times and not guaranteed. Unforeseen delays, such as customs procedures, weather conditions, or carrier-related issues, may occur.

Delivery Costs:
3.1. Costs are calculated based on the chosen delivery method, destination, and package size/weight.
3.2. Delivery costs are non-refundable unless the return results from our error (e.g., wrong item shipped, defective product, etc.).
3.3. Promotional or discount codes used during the purchase may not apply to delivery costs.

Order Tracking:
4.1. Upon shipment, you will receive a confirmation email with a tracking number and link to monitor your package’s status.
4.2. Allow time for tracking information to be updated by the carrier.

Customs and Duties:
5.1. International orders may incur customs fees, taxes, or import duties upon arrival. Customers are responsible for these charges, not included in product or delivery costs.
5.2. Contact your local customs office for information on potential fees or duties before placing an order.

Address Accuracy:
6.1. Customers must provide an accurate and complete delivery address during purchase.
6.2. We are not responsible for delays or non-delivery due to an incorrect address provided by the customer.

Refunds:
7.1. Approved refunds for returned items will only cover the product cost. Delivery costs are non-refundable unless an error on our part.
7.2. Refunds will be processed using the original payment method and issued promptly upon verification of the returned item’s eligibility.

Contact Us:
If you have inquiries or concerns about our Delivery Policy, please reach out to our customer support team at shop@tekdukan.com. We are here to assist you.

Note: This Delivery Policy is subject to change without prior notice. Please review periodically for updates or modifications.

By making a purchase on our website, you acknowledge and agree to adhere to the terms and conditions outlined in this Delivery Policy.